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Reservations

Reservations can be made at all hotels and resorts, including properties located outside the United States.

Descriptions of rooms can be viewed on hotel-specific sites or during the online room reservation process.

Room rates and availability display on example.com during the online reservation process.
The total rate, including additional charges and taxes appears on the “Reservation Summary”. Rates displayed do not include charges for special requests.

When available, corporate rates may be reserved online.


Notice Period
All cancellations must be made at least 30 days prior to the scheduled service or subscription renewal. This allows us to manage scheduling and resources effectively.

 

How to Cancel
Cancellations must be submitted in writing via email to Bookigs@hpvillas.com . Phone cancellations are accepted but must be followed up with written confirmation.

 

Refunds
Cancellations made 30 days or more before the service date are eligible for a full refund.
Cancellations made less than 30 days before the service date are not eligible for a refund.

 

Rescheduling
Where possible, we may allow rescheduling within the 30-day notice period without penalty. Any requests to reschedule should be made in writing and are subject to availability.

 

Late or Missed Services
Failure to cancel within the 30-day period will be treated as a no-show, and no refunds will be issued.

 

Exceptions
Exceptional circumstances (such as medical emergencies) may be considered at the company’s discretion. Documentation may be required.

Payment and Cancellation

In some cases, a deposit will be charged prior to your arrival at the hotel. Guarantee policies vary by hotel. If the hotel where you are staying requires a credit card deposit, your credit card will be charged as soon as the hotel can process it.

Yes, a credit card is required in order to guarantee reservations made online.

You can convert World of Hyatt program points into partner loyalty points/miles with participating partners.

A credit card is required for all reservations made via example.com. For your protection, the reservation processing is handled on a secured server that encrypts your credit card information.

Additional Questions

Requests for early check-in or checkout are honored as space permits. If the hotel you are visiting is full, we may be unable to grant your request. However, you are invited to store luggage and enjoy the facilities until your room becomes available.

To view a list of properties currently being developed, please visit our New Hotels page.

Please view our feedback form to share your questions and comments about our site. If you would like to comment on technical difficulties, please include a brief explanation along with the error message received.

To contact Guest Care Support, please fill out our online form or call us at +44 7311571906 or emails us at : support@hpvillas.com

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